Principle 01
Typed tool layer
Agents can only call functions you've explicitly exposed. Every parameter is type-checked, rate-limited and audit-logged. No SQL escape hatches, no shell access.
Perceptive isn't a chatbot you bolt on. It's an orchestration layer that watches every signal across your channels and decides — page by page, call by call — which agent should act, with full audit and human-in-the-loop guardrails.
The platform is built around shared signals, an orchestration policy, and a typed tool layer your engineers will actually trust.
Every interaction across web, app, email, SMS and voice writes to a single context graph. Agents read each other's notes; the customer never repeats themselves.
A policy engine routes each event to the right agent based on intent, risk, channel and live business rules — and learns from outcomes.
Agents call your APIs through a typed tool layer with full audit, rate limits, PII scoping and human-in-the-loop checkpoints. Nothing happens by accident.
Pre-built connectors for the platforms enterprises actually use. Custom systems plug in via a one-page OpenAPI manifest — no rip and replace.
Read & write, scoped credentials, audit on every call.
Read & write, scoped credentials, audit on every call.
Read & write, scoped credentials, audit on every call.
Read & write, scoped credentials, audit on every call.
Read & write, scoped credentials, audit on every call.
Read & write, scoped credentials, audit on every call.
Read & write, scoped credentials, audit on every call.
Read & write, scoped credentials, audit on every call.
You wouldn't hire a thousand contractors with no onboarding, no review process and no audit trail. Perceptive agents ship with the same governance scaffolding your people get — from probation period to performance reviews.
Every customer follows the same four-phase plan, instrumented end-to-end. You'll know exactly what's running, on which traffic, with what guardrails — every week.
These aren't aspirations — they're enforced by the runtime. Every agent message and every tool call passes through the same policy layer.
Agents can only call functions you've explicitly exposed. Every parameter is type-checked, rate-limited and audit-logged. No SQL escape hatches, no shell access.
Each agent gets a minimum-viable view of customer data, scoped to its task. Voice agents never see medical records; back-office agents never see plaintext payment data.
You set the confidence and risk thresholds. Anything above them is auto-routed to a named human queue with full conversation history and recommended action.
Every interaction stores the model used, the tools called, the policies evaluated and the decision path. SOC 2 auditors get a SQL view of the whole ledger.
No single operator can change an agent's behaviour in production. Playbook edits require a second approver from your team — even from Perceptive engineers.
Every action an agent takes is reversible inside the platform with one click. Refunds, address changes, schedule swaps — your team can undo a day's work in seconds.
A unified ledger captures every prompt, every tool call, every escalation, every cent moved. Stream it to your SIEM, your data warehouse, or your auditor's laptop.
Perceptive runs in your tenant, on your cloud, with your keys. We don't train on your data.
Bring our team a security review and an integration list. We'll come back with a deployment plan, scoped to your stack and your risk appetite.