01
Back-officeBack-office Agents
Automate the unglamorous middle of every operation — data entry, address fixes, order reconciliation, exception handling — across your TMS, OMS, ERP and CRM.
AI agents that run your operational functions. We build them, integrate them with your systems, and operate them in production.
Each layer of the workforce is purpose-built for a class of operational work — voice, back-office, customer ops, sales — and engineered to coordinate with the other three through a shared platform, governance and observability stack.
Automate the unglamorous middle of every operation — data entry, address fixes, order reconciliation, exception handling — across your TMS, OMS, ERP and CRM.
Resolve tier-1 and tier-2 conversations end-to-end on chat, email and in-app — refunds, address changes, policy questions — escalating only the cases that need a human.
Pick up the phone in your brand voice. Handle inbound support and outbound nudges with sub-second latency, full call recording and clean handoff to your humans.
Qualify intent on your website, run a personalised product walkthrough, recover abandoned carts and book the right human only when the buyer is ready.
Probation period, performance reviews, audit trails, escalation paths, 4-eyes on policy changes. The same governance scaffolding your people get — enforced by the runtime, not the org chart.
From a frozen-aisle restock to a roaming SIM dispute, Perceptive ships pre-trained agents for the messy edges of your sector — so you go live in weeks, not quarters.
Perceptive agents sit on top of your TMS and customer portal to quote, book and track shipments in natural language — handling the long tail of pricing exceptions, address fixes and ETA renegotiations that quietly burn dispatcher hours every day.
“Our dispatchers stopped retyping addresses on day three. By week six we were quoting reefer lanes our team had never priced before.”
Read the playbook →
Built for the operational reality of supermarket chains: basket-aware promotions, fresh-stock substitutions, click-and-collect rescheduling and loyalty-tier upsells — all orchestrated across web, app and the store associate's tablet.
“Our private-label range used to live three clicks deep. Now Perceptive surfaces it in the basket the moment it makes sense — and only then.”
Read the playbook →
The mobile and broadband funnel is a maze of bundles, coverage checks and porting forms. Perceptive collapses it into one conversational journey that quotes, signs, ports and onboards — and renegotiates at renewal so customers never leave.
“We replaced four web forms and a 14-step IVR with a single agent. Our NPS on activation went up nine points in the first quarter.”
Read the playbook →
Perceptive runs a guided quote-and-bind journey that adapts to risk appetite in real time, then stays on as a 24/7 claims first-notice-of-loss agent — triaging photos, fraud signals and policy terms before a human adjuster ever opens the file.
“The agent handles the boring 80% of FNOL perfectly — so my adjusters only see the calls that actually need a human.”
Read the playbook →
For providers, payers and digital-health platforms, Perceptive automates the non-clinical journey end-to-end — intake, triage routing, appointment scheduling, benefits checks and post-visit follow-up — while keeping every interaction inside your compliance perimeter.
“We measured a 71% drop in no-shows on the cohorts the agent was allowed to nudge. That's care delivered we were leaving on the table every week.”
Read the playbook →
For retail banks, brokerages and wealth platforms, Perceptive runs the non-advisory journey end-to-end — account opening, KYC document chase, card disputes, statement explanations and renewal save offers — all inside your compliance perimeter, with full audit on every action.
"It's the first time our digital channel runs the boring 80% of customer ops without queueing up a human."
Read the playbook →Perceptive is not a platform we sell you to operate. A Forward Deployed Engineer scopes, builds and runs the agentic workforce inside your business — and stays on as the operational owner of the account, accountable for the outcome.
A Forward Deployed Engineer maps your workflow, audits volume and current performance, and identifies the integration points across your CRM, helpdesk, ERP and vertical systems.
The FDE configures the agentic workforce to your environment — policies, knowledge base, tone, escalation rules — then tests across every required language and use case before go-live.
The FDE goes live and remains the operational owner of the account. Weekly performance reviews for the first quarter, monthly thereafter. As you grow, the workforce grows with you.
Aggregate metrics across Perceptive customers in logistics, retail, telecom, insurance and health, twelve months ending Q1 2026.
Tell us which operational function is hurting most. A Forward Deployed Engineer will scope the agentic workforce, integrate with your systems, and have it running in production in weeks — not quarters.