Solutions·By industry

Five worlds.
One platform.

From a frozen-aisle restock to a roaming SIM dispute, Perceptive ships pre-trained agents for the messy edges of your sector — so you go live in weeks, not quarters. Pick your industry to see the playbook.

01 / Logistics

Move freight,
not paperwork.

Perceptive agents sit on top of your TMS and customer portal to quote, book and track shipments in natural language — handling the long tail of pricing exceptions, address fixes and ETA renegotiations that quietly burn dispatcher hours every day.

−42%
Time to book a multi-leg shipment
+28%
Quote-to-load conversion
3.1M
Tracking queries handled / mo
Agents involved
01Website · Rate lookup02Demo · Quote walkthrough03Conversion · Booking recovery04Support · ETA & PoD
What gets automated
  • ·Conversational rate quotes across modes
  • ·Auto-correction of bad addresses & lane data
  • ·Multi-leg routing with carrier preferences
  • ·Proactive ETA renegotiation by SMS
  • ·Proof-of-delivery image triage
  • ·Dispute resolution & refund auth

’’Our dispatchers stopped retyping addresses on day three. By week six we were quoting reefer lanes our team had never priced before.’’ — VP Operations, Northwind Express

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02 / Retail · Supermarket

Every aisle, online
and on-shelf.

Built for the operational reality of supermarket chains: basket-aware promotions, fresh-stock substitutions, click-and-collect rescheduling and loyalty-tier upsells — all orchestrated across web, app and the store associate's tablet.

+19%
Online basket size on personalised offers
−54%
Substitution complaints after fresh swaps
9.2/10
CSAT on automated order changes
Agents involved
01Website · Aisle personalisation03Conversion · Basket recovery04Support · Substitutions & refunds
What gets automated
  • ·Real-time basket substitution suggestions
  • ·Personalised aisle & promo personalisation
  • ·Click & collect rescheduling by chat
  • ·Loyalty tier-aware upsells
  • ·In-store associate copilot
  • ·Fresh-stock complaint resolution

’’Our private-label range used to live three clicks deep. Now Perceptive surfaces it in the basket the moment it makes sense — and only then.’’ — Director of Digital, Grano Markets

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03 / Telecom

From plan picker
to porting, in one chat.

The mobile and broadband funnel is a maze of bundles, coverage checks and porting forms. Perceptive collapses it into one conversational journey that quotes, signs, ports and onboards — and renegotiates at renewal so customers never leave.

+37%
Plan-page to activation
−48%
Average handle time, billing tickets
2.4×
Save-rate on out-of-contract churn
Agents involved
01Website · Plan picker02Demo · Coverage & speed03Conversion · Retention04Support · Billing & SIM
What gets automated
  • ·Coverage-aware plan recommendation
  • ·Conversational number porting
  • ·eSIM activation & provisioning
  • ·Out-of-contract save offers
  • ·Bill explanation & dispute
  • ·Roaming & international add-ons

’’We replaced four web forms and a 14-step IVR with a single agent. Our NPS on activation went up nine points in the first quarter.’’ — Head of Digital Sales, Helios Mobile

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04 / Insurance

Quote, bind, claim —
without the call centre.

Perceptive runs a guided quote-and-bind journey that adapts to risk appetite in real time, then stays on as a 24/7 claims first-notice-of-loss agent — triaging photos, fraud signals and policy terms before a human adjuster ever opens the file.

−63%
Quote-form abandonment
8 min
Median FNOL to triaged claim
+22%
Cross-sell on renewal
Agents involved
01Website · Risk-aware quotes03Conversion · Bind & renewal04Support · FNOL & claims
What gets automated
  • ·Conversational quote & bind
  • ·Auto-underwriting on light products
  • ·Photo-based damage triage
  • ·Fraud signal aggregation
  • ·Renewal cross-sell & up-sell
  • ·Policy-aware customer support

’’The agent handles the boring 80% of FNOL perfectly — so my adjusters only see the calls that actually need a human.’’ — Chief Claims Officer, Meridian Insurance

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05 / Health

The patient experience,
before and after the visit.

For providers, payers and digital-health platforms, Perceptive automates the non-clinical journey end-to-end — intake, triage routing, appointment scheduling, benefits checks and post-visit follow-up — while keeping every interaction inside your compliance perimeter.

−71%
No-show rate after agent reminders
2.8×
Online booking conversion
100%
PHI handled inside your tenant
Agents involved
01Website · Find-a-doctor02Demo · Plan comparison03Conversion · Booking & reminders04Support · Benefits & billing
What gets automated
  • ·Symptom intake & triage routing
  • ·Provider search with insurance match
  • ·Scheduling, rescheduling, reminders
  • ·Benefits & eligibility checks
  • ·Post-visit follow-up & review capture
  • ·Bill explanation & payment plans

’’We measured a 71% drop in no-shows on the cohorts the agent was allowed to nudge. That's revenue we were leaving on the table every week.’’ — COO, Verdant Health

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06 / Finance

Onboarding, KYC,
customer ops at scale.

For retail banks, brokerages and wealth platforms, Perceptive runs the non-advisory journey end-to-end — account opening, KYC document chase, card disputes, statement explanations and renewal save offers — all inside your compliance perimeter, with full audit on every action.

−58%
Drop-off in account opening
4 min
Median KYC document triage
+31%
Self-serve on tier-1 banking ops
Agents involved
01Back-office · KYC & doc triage 02Customer · Statements & disputes 03Voice · Branch overflow 04Sales · Onboarding & renewal
What gets automated
  • ·Guided account opening & eligibility checks
  • ·Automated KYC document collection & review
  • ·Statement explanation & transaction lookup
  • ·Card disputes & chargeback intake
  • ·Fraud signals & step-up authentication
  • ·Loan / mortgage pre-qualification

’’It's the first time our digital channel runs the boring 80% of customer ops without queueing up a human.’’ — Head of Digital, regional bank

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Don't see your industry?

Tell us your sector. We'll ship the playbook.

Banking, travel, energy, utilities, education — if your funnel is conversational, Perceptive can run it. Three-week pilot, your traffic, your dashboards.

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