Customers·Outcomes in the wild

Numbers we hear
back from the field.

Aggregate metrics across Perceptive customers in logistics, retail, telecom, insurance and health — twelve months ending Q1 2026.

+34%
Average lift on top-of-funnel conversion
−61%
Cost per tier-1 support ticket
3.8s
Median time-to-first response, any channel
94%
Tickets resolved without human escalation
Case studies

Five customers,
five different funnels.

A short look at what each one ran into, what we deployed, and what changed.

Logistics
Northwind Express
Problem
Dispatchers spent 40% of their day retyping data into the TMS.
What we shipped
Website + Support agents wired to the TMS and customer portal.
Outcome
−42% time to book a multi-leg shipment; +28% quote-to-load.
Retail · Supermarket
Grano Markets
Problem
30% of online baskets had at least one out-of-stock fresh item by pick time.
What we shipped
Conversion + Support agents on the basket and order-change flow.
Outcome
−54% substitution complaints; +19% basket size on personalised offers.
Telecom
Helios Mobile
Problem
14-step IVR for billing; web plan picker had 31% activation drop-off.
What we shipped
Website + Conversion + Support agents replacing four forms and the IVR.
Outcome
+37% plan-page-to-activation; NPS on activation +9 in one quarter.
Insurance
Meridian Insurance
Problem
FNOL backlog averaged 36 hours before an adjuster opened a claim.
What we shipped
Support agent for FNOL triage with photo damage scoring.
Outcome
8 min median FNOL-to-triaged; adjusters spend their day on real cases.
Health
Verdant Health
Problem
No-show rate of 24% on cohorts without proactive reminders.
What we shipped
Conversion + Support agents on booking, reminders and benefits.
Outcome
−71% no-shows on nudged cohorts; 2.8× online booking conversion.
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